Frequently Asked
Questions

Yes. We come to your home, walk the space, talk through your vision, and give you a written all-inclusive quote — all at no cost. No pressure, no follow-up harassment.

Usually within 1–2 business days of your call. We schedule around your availability.

Ideas and inspiration help (Pinterest boards, magazine photos), but you don't need anything prepared. We'll ask the right questions. If you know your budget range, sharing it helps us give you the most useful recommendation.

Within 48 hours of the estimate visit.

Yes. Every line is spelled out — demo, materials, labor, permits, disposal, and finish work. The number on the quote is the number you pay. If something unexpected comes up mid-project, we talk about it before we touch it, and you approve any change in writing.

A deposit is collected at contract signing to cover initial materials and permit costs. The balance is due at final walkthrough after your sign-off — not before.

Always. Every project has a written contract with scope, timeline, payment terms, and warranty. No handshake deals.

Sometimes. We'll discuss what makes sense for your specific project during the estimate.

In most cases, no. We work in a contained area, protect adjacent spaces, and clean up daily. For very large whole-home renovations, we'll discuss options upfront.

Yes. We pull all required permits, schedule inspections, and handle all paperwork. You don't need to do anything on the permit front.

We stop, show you what we found, explain the options and costs, and wait for your approval before proceeding. You're never surprised by a bill for work you didn't authorize.

At minimum, once a week — either a phone call or written update. For active build phases, your project lead is reachable by phone during work hours.

Our written workmanship warranty covers installation defects. If something fails because of how it was built, we come back and fix it. Manufacturer warranties on materials are passed through.

Call us. We stand behind our work. One call and we handle it — no runaround.

Within the warranty scope, yes. For new small projects unrelated to your remodel, we'll assess case by case.

General liability and workers' compensation insurance on every job. We're happy to share certificates with homeowners before contract signing.

For specialty trades like electrical and plumbing, we work with vetted local licensed tradespeople. Our core crew handles demo, carpentry, tile, cabinetry, and finish work directly.

Our service area covers all of Tri-Cities Tennessee — Johnson City, Kingsport, Bristol, Elizabethton, Jonesborough, Greeneville, Erwin, Bluff City, and Piney Flats. Generally within about 45 minutes of our Gray, TN base.

Our primary focus is residential. Small commercial light-build projects are considered on a case-by-case basis — call us and we'll tell you honestly if it's a fit.